The product owner describes the objective(or goal) of the sprint and what backlog items contribute to that goal. The scrum team decides what can be done in the coming sprint and what they will do during the sprint to make that happen.

An Impediment is anything that keeps the Team from getting work Done and that slows Velocity. Impediments come in many forms: a sick team member, a missing resource, lack of management support or even a cold team room. If it's blocking the team from doing its work, it's an Impediment.

To collect bugs issue

Issue On Going Proses

Priority 1. Systems failure; significant revenue impact; important partner or manager will leave unless addressed immediately - Issues are made after the fact for tracking purposes; Start Time SLA: 24 hours

Priority 2. Systems are not functioning as they should causing impacts to the normal flow of data; An increasing revenue problem; Strained relationship with Partner/Manager; Start Time SLA: Next Business Day

Priority 3. Standard Bug that needs to be addressed in a timely manner; Start Time SLA: Start of Next Sprint.

Priority 4. Annoyance with the system that should not be forgotten about; Start Time SLA: 30 Days